FAQ

Frequently Asked Questions

We’re here to make your experience with Opferent.com smooth, simple, and worry-free. Below you’ll find answers to some of the most common questions our customers ask.

📦 When will my order arrive?

We ship all orders directly from our EU-based facility. Estimated delivery times are:

  • Within Germany: 2–5 business days

  • Across the EU: 5–10 business days

Once your order is shipped, you’ll receive a confirmation email with a tracking link so you can follow its journey in real-time.

🌍 Do you offer international shipping?

Yes! We currently ship across Europe to ensure fast and reliable delivery. For other regions, we’re working on expanding soon — stay tuned.

🔍 How can I track my order?

As soon as your order is dispatched, you’ll receive an email with a tracking number and link. Simply click the link to see the latest status of your delivery.

💳 What payment methods do you accept?

We support secure payments through trusted providers:

  • Visa

  • Mastercard

  • PayPal

  • Klarna (where available)

All payments are processed using encrypted, PCI-compliant technology to keep your information protected.

⏳ What if my order is delayed?

Delays can happen due to holidays, customs, or courier disruptions. If your order hasn’t arrived within the expected timeframe, contact us at info@opferent.com with your order number — we’ll investigate and resolve the issue as quickly as possible.

🔁 Can I return my purchase?

Yes, we accept returns within 30 days of delivery if:

  • The product is unused and undamaged

  • It’s in its original packaging

  • You contact us before sending it back

To initiate a return, email us at info@opferent.com. Please note: returns without prior approval may not be accepted.

❗ What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or isn’t what you expected, notify us within 7 days of delivery. Please include:

  • Your order number

  • Clear photos of the item and the issue

We’ll arrange a replacement, refund, or store credit depending on the situation.

💬 Still need help?

We’re here for you:

📧 Email: info@opferent.com
📞 Phone: +49 1573 3426025
🕘 Hours: Monday–Friday, 9:00 AM – 5:00 PM CET